I liked these flats a lot but after about a week of wearing them, the stiches came loose around the top of the shoe and the material began to unravel. Disappointing because I've had so much luck with other styles from WVS.
I am really sorry to see this happened, you should not expect this with any purchase from us.
For your peace of mind, we will always refund, replace or try to repair a purchase you make with us if you are unhappy at any point.
So we can help you further, please can you kindly reply back to the email you just received and let us know how you would like to proceed.
Please let me know if you have any questions or if I can be any more help at all,
Best ballet flats out there. Such an elegant shoe and so comfortable. I can see myself wearing these for the next 10 years.
Cute shoes and comfortable, but as other reviewers have said, these started splitting apart along the seam around the opening. It took me three days of wearing them in an office setting before they did so. Essentially the entire casing is split, and I don't think this is something I will be able to have repaired. I was looking for a vegan and sustainable option, and having these fall apart (still wearable, but not in good shape) is clearly not the long-lasting shoe I was looking for.
I am really sorry to hear you have had problems with your Flats
For your peace of mind, we will always replace, exchange or refund a purchase at any point if you are not happy.
Just let us know how you would like to proceed, and we will take care of everything for you.
We have fed this issue back to our development team who will be looking into how this happened.
If possible, if you could reply back with a few photos of the issue that would be really helpful for them to identify what went wrong, and learn how to avoid it happening in the future.
Do let me know if I can be any more help at all,
When the shoes first arrived they felt quite tight and I wondered whether I should have ordered a bigger size. I have a very similar pair which are quite old and worn but the sole size and the width of the new shoes are exactly the same as the old ones. I thought they might wear in once I had used them but they do still feel quite tight across the top of my foot but hopefully they will get better as I wear them more. I have narrow feet so usually I have the opposite problem where shoes are too loose across the foot so I am really hoping that it is because the material is quite stiff and will just take a little longer to wear in