The shoes are very nice, but you can't rely on the delivery dates they quote and they'll stop replying to you if you ask them about it.
I ordered these for a wedding on the 9th of this month, based on the delivery times on Will's website ("delivered by the 6th or 7th"). They dispatched them late in the evening on the 5th via a 48 hour delivery method, so they were never realistically going to reach me by the date they promised - something they would have known on despatch. The shoes also seemed to sit at their warehouse for a further 2 days before reaching their local mail centre. Will's let me down by over-promising on delivery times and by despatching the item much too late to meet their own promises.
I replied to the email Wills sent with tracking info, because I was getting concerned that they weren't going to arrive on time. Wills replied back to this quite promptly, but only to advise that the shoes had been despatched, and repeating the tracking info I already had. This was all on the 7th, the day they promised I would be getting my shoes. Will's let me down with this very unhelpful response.
I replied, again on the 7th, to say that the shoes were obviously still sitting in their warehouse, as shown by the tracking info. I told them about the wedding and asked if they would get to me in time, or if there was anything they could do to fix the situation. Will's let me down by completely ignoring me.
I replied again the next day (8th) to again ask for an update and to ask them to reply to my previous message. I also politely advised that this had all been quite poor service. Will's let me down once again by completely ignoring my email.
The 9th came along, and it should come as no surprise that the shoes were not delivered in time for me leaving for the wedding. To Royal Mail's credit, they did actually deliver the item later on the 9th, which was 2 days after it reached their office, but unfortunately that was all too late because Will's took so long getting it to their mail centre. Will's let me down by not getting my item to me.
To do better, Will's should:
1. Send items by a quicker delivery method, at their own cost, if they are going to despatch items so late.
2. Offer other delivery options. I'd have happily paid more for quicker delivery.
3. Stop over-promising the delivery times on their website.
4. Stop ignoring customers who politely contact them about their orders.
So in summary, I really wouldn't advise ordering from Will's, especially if you need your item by a certain date. You can't even order earlier to give a couple of days leeway, and they'll pretend you don't exist once you contact them. Avoid.
The wedding was lovely, though :)
